Westside Lexus Service Advisor -Auto Dealership
Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pickup.
On a typical day, this will include:
Upselling additional services using low-pressure, high-integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup
Reviewing and explaining repairs and associated costs with customers
Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
A competitive pay plan
A great working environment where you’ll be supported by a team of professionals
Excellent Medical, Dental & Vision Insurance
401K Retirement Savings Plan
Paid Sick, Vacation, and Holiday Pay
Discounts on vehicle purchases
Advancement opportunities for high performers
The requirements:
Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable
About our Company:
Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career. If you’re looking for a rewarding career using your outstanding customer service skills, apply today.
Check us out on Social Media:
https://www.facebook.com/westsidelexus/
https://www.instagram.com/westsidelexus/
*The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.