Service Advisor


Northside Lexus
Houston, Texas

Service Advisor – Automotive 

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

    • Attitude is everything—greet service department customers promptly and courteously
    • Listen to each customer and clearly articulate repair needs to techs
    • Upsell recommended/additional services using low-pressure, high-integrity methods
    • Provide accurate estimates of repair/maintenance costs
    • Adherence to dealership policy on customer vehicle care and operation
    • Follow up on each repair and keep customers informed of progress
    • Sell and manage extended warranties
    • Inspect repair quality and ensure that all work is complete
    • Notify customers when vehicles are ready for pick up
    • Review and explain repairs and associated costs with customers
    • Handle minor customer concerns and complaints
    • Keep Service Manager informed of all problems and potential problems
    • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

 

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

 What We Offer:

      • Comprehensive On-The-Job Training and Opportunity for Advancement
      • Competitive Pay Plans
      • Clean Work Environment
      • A Well-Established Company and Stellar Reputation
      • Vacation and Holiday Pay
      • Medical, Dental and Prescription Drug Plans
      • Life and Disability Insurance
      • 401(k) Investment Plan with Employer Match
      • Employee Assistance Program
      • Tuition Assistance
      • Voluntary Benefits and much more!

About Our Dealership

Our business is Growing!

Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. With our recent business growth we are in need of quality individuals to staff our dealership needs. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

Skip to the main content